Order Processing
Orders are processed within 1–3 business days.
During high-volume periods (new drops, promotions, holidays), processing times may be slightly longer.
You will receive a confirmation email once your order has been placed, and another when your order has been shipped.
Shipping Times & Rates
United States
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express Shipping: 1–2 business days
Rates are calculated at checkout based on your location and selected shipping method.
International Shipping
We ship worldwide.
Delivery times vary by country, typically 7–14 business days depending on customs and local carriers.
International customers are responsible for:
Customs fees
Import duties
Taxes
Any additional charges required by local authorities
These fees are not controlled by Luppo.
Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to reflect on the carrier’s system.
Shipping Issues & Delays
LUPPO® is not responsible for delays caused by:
Carriers
Weather conditions
Customs processing
Incorrect shipping information entered at checkout
If the package is marked “Delivered” by the carrier but you did not receive it, please contact the carrier directly.
Luppo® is not liable for lost or stolen packages once marked as delivered.
Address Errors
If you entered an incorrect address:
If the order has not shipped yet, we will update it for you
Once shipped, we cannot change the address
Customers are responsible for reshipping fees due to incorrect addresses.
Pre-Order & Limited Drops
Pre-order items will ship on the estimated date provided on the product page.
Orders containing both in-stock and pre-order items may be shipped together or separately depending on availability.
Limited drops may require extended handling times due to high demand.
Returns & Refunds
Shipping fees are non-refundable, unless the item arrived damaged or incorrect.
For full conditions, please refer to our Return & Refund Policy.
Contact
For all shipping inquiries:
info@luppofitness.com
